Service
Easy Mobile is one of
numerous telecommunication companies based in South Wales. Indeed,
it is difficult to determine the exact number of telecom providers
in the UK market but this is an ever-growing market and one in which
a professional organisation providing a quality service can succeed.
The directors appreciate that personal contact, the fostering of
relationships with existing customers, pursuing a personal network,
and a good reputation has to date proven to be more effective than
advertising.
Recognising savings and efficiencies as being key decision making
factors, a number of Easy Mobile’s customers require impartial
advice when assessing their annual telecommunication costs. Easy
Mobile can often tip the balance where its competitors are
concerned, providing competitively priced contracts for SMEs.
There are several factors
attributing to the success of Easy Mobile’s telecom provider
service, which collectively have contributed significantly to the
growth of this business.
Easy Mobile is able to
search the UK marketplace in order to provide tailored solutions to
individual requirements. Easy Mobile does not have ties or
preferences to any one network and prides itself on its independence
and impartiality. It can source best prices from a variety of
suppliers to meet the expectations of its customer base. Easy
Mobile’s overall aim is to:
-
Reduce costs for business
-
Offer free and impartial advice
-
Improve levels of support and
service
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Reduce telecom costs: voice,
data, fax, fixed and mobile
As new developments in
the mobile telecommunications market is rapidly changing, Easy
Mobile helps businesses to grow by updating customers through the
use of mobile data, GPRS and wireless email solutions. This advice
is further supported by providing each client with an analytical
report to help in making informed decisions. To complete the
package, a Service Level Agreement ensures that each customer
receives exceptional customer service at all times.
As a signed-up
contract customer, each SME benefits from the services of a
dedicated Corporate Account Manager (CAM). This role involves
dealing with all customer queries - from administering contracts,
negotiating airtime to overseeing the supply or installation of any
hardware the customer needs. This service is available during
business hours to discuss any matter related to the Easy Mobile
account. The CAM also acts as an intermediary between customers and
the in-house customer services team. Most importantly, the CAM is
able to analyse customers’ monthly invoices in order to recommend
any cost saving strategies that may arise during the course of a
contract. While the invoice is sent directly to the customer by the
mobile provider, the CAM is committed to analysing the monthly bills
sent to their customer portfolio. Changes may result in a reduction
of revenue for the mobile provider, but this additional service
negates any suggestion of a conflict of interest. Indeed, the CAM is
working on behalf of its customer – not the mobile provider.
Adding value to the
above, Easy Mobile offers quality training solutions from basic
handset and voicemail features to more advanced communication
systems. Tailored courses can accommodate individual, group or
company wide courses, located either at the customers’ premises, the
service provider offices or Easy Mobile offices. It is often
considered economic to train the trainer, thus building capacity to
the customer’s management team.
Finally, with regard
to hardware, specific delivery terms can form part of the contract.
For example, where the use of a mobile handset is critical to a
customer’s business, Easy Mobile guarantees delivery of new and
replacement handsets within just 24 hours. |
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